Product return

1 All products in pureharmony.ee online store are 100% original. Product images are for illustrative purposes only. Product images may differ from the actual product. Products description, pricing and availability displayed on the pureharmony.ee under product’s illustration. In case of doubt or for further information, do not hesitate to contact us.

2 According to the Law of Obligations, the Client has 14 days from the delivery of the parcel to return it to pureharmony.ee if the product was not suitable for the Client. In case of order return, the product should be in same condition in which it was send by our company. Tags, labels and any other accessory related to the product should be on same place. pureharmony.ee will not accept to pay back the order price to Client, if product of order send back damaged, soiled, broken or incomplete.

3 For order cancellation, the Client should send an email to info@pureharmony.ee during 14 days from the delivery date of the order. The main subjects of email should be the reason of order return, client’s name and order notification.

4 If a defect is discovered, the Client is obliged to notify pureharmony.ee by sending an email to info@pureharmony.ee with the following information: Client’s first and last name, contact details, date, alleged defect in the product (preferably along with a photo), invoice number or a copy of the product. The corresponding application must be sent no later than 14 days after receiving the order.

5 pureharmony.ee is not responsible for: damage to goods caused by the fault or negligence of the client; for defects resulting from improper use of the goods; for natural physical wear and tear of the product during normal use.

6 If the product is non-suitable for the Client and need to be returned, the Client is responsible for the cost of product return charge. pureharmony.ee covers postal fees only, if it was wrong or defective product delivered to the Client.

7 Money for returned goods and shipping is paid to the Client’s bank account within 30 days from the date of receipt of the goods by pureharmony.ee.

8 If the Customer wishes to exchange the returned product for another product or a different size of the same product, the Customer shall pay the postage for the returned product, unless the reason for the return is non-compliance with the order or scrap.

9 If the product has defect that was impossible to detect by external examination and that did not appear at the opening of the package, as well as if the product is not what was ordered, pureharmony.ee has the right to reduce the price of the product or completely reimburse the cost of product to the Client.